We want you to be completely satisfied with your purchase, and we truly appreciate your business! To ensure a fair and transparent shopping experience, El Cheapo Flags offers a 30-Day Money-Back Guarantee subject to the guidelines outlined below.
Returns & Exchanges
If you need to return or exchange an item, please review our standard requirements:
- Condition: Returned merchandise must be in its original, brand-new, and unused condition.
- Timeframe: We must receive your official return request within 30 days of your delivery date.
- Custom-Made Products: Custom-made flags and custom-manufactured products are final sale and cannot be returned unless they arrive defective. If there is an issue with your custom order, contact us immediately so we can correct or remake it for you free of charge.
Return Shipping Costs & Fees
- Pre-Authorization Required: Returns require prior authorization. Unannounced returns are not guaranteed full refunds. A representative of El Cheapo Flags must pre-authorize all returns. Please contact us and we will provide you with a prepaid shipping label. All prepaid shipping labels are automatically cancelled after two weeks if not shipped within that timeframe. For damaged or defective items, we require photographic evidence before we will ship you replacement merchandise or issue a refund.
- Shipping Deductions & Restocking Fees: Standard return shipping and original shipping fees are non-refundable. We also reserve the right to apply up to a 15% restocking fee for non-defective returns.
Items Lost, Damaged, Delayed, or Not Received
All shipments include tracking and basic insurance. However, El Cheapo Flags is not financially responsible for packages marked “Delivered” by carriers (USPS, UPS, FedEx) but claimed as “Not Received” by the customer.
Filing Insurance Claims: For transit losses prior to delivery, items damaged in transit, or packages marked “Delivered” but missing:
- USPS Shipments: Nearly all orders are shipped via USPS. If an insurance claim is required, you will be responsible for submitting the claim directly to USPS. Upon request, we will provide you with the necessary shipping receipt documentation to support your filing.
- FedEx Shipments: FedEx allows the recipient to submit a claim. You will be responsible for submitting the insurance claim.
- UPS Shipments: In most cases, if an insurance claim must be submitted, only the shipper (El Cheapo Flags) can file it. If your shipment falls into this category, you must cooperate with us and provide any evidence we request so we can submit the claim before we issue a refund or ship a replacement.
El Cheapo Flags will gladly provide you with any necessary documents, invoices, or photos so you can successfully submit your claim. All you need to do is contact us at CustomerService@ElCheapoFlags.com and let us know what occurred and what assistance you require.
- Delays: Shipping fees for carrier delays are only refunded if successfully recovered from the carrier.
Refund Processing & Order Cancellations
- Refunds: Processed upon inspection; allow up to 10 business days to reflect on your bank statement.
- Cancellations: Permitted only before an order is shipped. Contact CustomerService@ElCheapoFlags.com immediately if you need to cancel your order. We try to ship all orders on the same business day. Due to that, even if you have not received a shipment notification, your order may have already been shipped. If we are able to cancel your order before it ships, we will make every effort to do so.
📬Contact Us For Assistance
If you have questions regarding an insurance claim, a return, or need help with a current order, please email us directly at: CustomerService@ElCheapoFlags.com
Or Message Us Now
We strive to ensure our customers are satisfied with their shopping experience. If there is anything we should know to improve your experience, please let us know!
