This Shipping & Delivery policy is part of our Terms and Conditions (“Terms”). You can review our Terms here: Terms and Conditions
What Are My Shipping & Delivery Options?
Most orders are shipped via USPS (the United States Postal Service) by Ground Advantage. We have found this method to be the most cost effective for our customers, yet still very fast and reliable. Once your order has shipped, we will send you an automated email with a way for you to track your order.
Shipping Rates & Fees:
Flat Rate Standard – $5.75 plus $3.00 for each additional item. Most of our products fall under this shipping rate.
Flat Rate Heavy – $10.00 plus $3.50 for each additional item. Some of our products are heavier and so require a higher shipping fee.
Flat Rate Light – $5.50 plus $.25 for each additional item. This applies to lightweight items, such as small 4X6 inch hand flags, pins, refrigerator magnets, etc. When purchasing small hand flags, you can save a lot on the price and the shipping if you choose to purchase more than one or, even better, choose a 12 pack. With this shipping rate, you can choose multiple different hand flags and other lightweight items, such as pins, and you will still only be charged $.25 shipping for each additional item. * Please note that if you wish to purchase a 12 pack which contains different 4X6 Inch flags, we do offer this option at the reduced 12 pack product price, however, you will need to contact us before placing your order so we can help you complete your order with the special pricing. And, of course, if you have any shipping price questions, feel free to contact us. We will respond to your questions as instantly as possible, but by no later than one business day.
Flat Rate Bulk Pack – $12.50 plus $7.00 for each additional item. This applies to bulk packs, such as a 12 pack of 12X18 Inch flags.
In addition to the above, there are some items which are heavier and require a higher shipping rate. However, the above rates cover the vast majority of the items on our website.
Your shipping rates are calculated in your cart and at checkout prior to placing your order.
It typically takes 0-1 business days to process and ship your order. In rare cases, your order may ship by the 2nd business day, but this is rare. All orders are shipped to arrive typically within 2-5 business days from the date your package has shipped. USPS does sometimes take longer to deliver, up to 10 business days. All orders are shipped by trackable means. You will recieve a shipment notification once your package ships and you will be able to track your package.
All times and dates provided for delivery of orders are given in good faith but are only estimates. Sometimes there are delays which are outside of our control, for example, shipping delays due to weather conditions. If there is a delay we are more than happy to assist with this. We will do all we can to coordinate with the Shipping Provider to resolve any issues and get your package delivered to you. If you have any questions or concerns, you can always contact us.
If there is a special event, such as a birthday or special occasion, and you wish to place an order with expedited shipping, you may contact us prior to placing your order to see if we can accomodate this special request. We want you to be completely satisfied and will make every effort to accomodate your request.
Do You Deliver Internationally?
Currently we only offer shipping within the United States of America and US Territories via our website. We will update our website as we add more countries we are able to deliver to.
* If you require shipping outside of the USA, please contact us and we will confirm whether we can deliver to you and provide a shipping cost estimate, as well as help you complete your order.
Are There Other Shipping Restrictions?
Orders are processed and shipped only on Business Days, which are Monday – Friday.
Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
Shipments to remote locations of the United States and US Territories typically require longing shipping times.
What Happens If My Order Is Delayed?
If your order will be delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date shipment and delivery.
Questions About Returns?
If you have questions about returns, you can review our Policy here: Refund & Returns Policy
Please note that in order to have a return accepted and a refund issued, you must contact us first. We will provide you with return instructions and assist you with your return.
How Can You Contact Us About This Policy?
If you have any further questions or comments, you may contact us by email at: [email protected]
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Last Updated June 29, 2024